While Roper’s Ribs does everything possible to ensure that your order is delivered exactly when scheduled, in some instances early or late deliveries may occur due to reasons beyond our control.

We schedule our packages to ship in accordance with the delivery schedule and policy provided by USPS, FedEx or UPS. Once your order has been shipped, your tracking number will be sent to you via email.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as their order confirmation email. Once your order has been shipped, Roper’s Ribs cannot guarantee address modifications. Roper’s Ribs is not responsible for delays in transit caused by address modifications.

Once orders have been shipped there is no guarantee of refunds due to customer cancellation.

Roper’s Ribs processes orders Monday‑Thursday. However, deliveries may still arrive on the weekend.

Roper’s Ribs does not require a signature for deliveries. The decision to leave an unattended package is solely up to the discretion of the delivery driver. Orders may be shipped to residential, business or other public venues. Roper’s Ribs does not ship outside the United States, Alaska, Puerto Rico, Hawaii and P.O. Boxes.

Roper’s Ribs is not responsible for missed deliveries because no one was available to receive the package; someone refused to accept the package or the delivery driver felt it was unsafe to leave the package.

Our BBQ is fully cooked, flash frozen, vacuum sealed to preserve its peak flavor, moisture and packaged with gel packs and insulated mailers. It is normal for our BBQ and gel packs to partially thaw during shipment. Upon delivery, our BBQ must be immediately refrigerated or kept frozen. Roper’s Ribs is not responsible for orders that are not properly stored as instructed upon delivery.

If your order arrives in any manner unsatisfactory, please make a note on the carrier’s delivery receipt; return the order at customer’s expense and notify us immediately. If possible, include pictures. This information will allow us to promptly respond to your concerns.

Roper’s Ribs will review all concerns on an individual basis and make all efforts to give considerations. Roper’s Ribs does not guarantee full or partial refunds on returned orders.